Now that you know what kind of dents can be repaired by the paintless dent repair process, and we know how to find them, let’s look at how PDR is applied and the different application processes. The process of paintless dent repair uses steel rods to massage dents out of the steel panels of the […]

History of Paintless Dent Removal Retail PDR focusing on door dings and hail started gaining momentum in the 1990’s. The tools began to be more specialized. What is Paintless Dent Repair (PDR)? It is a method of gently massaging small dents out of sheet metal, one at a time, from the back side of the […]

Flood Claim Word Tract When starting the inspection process for a flood vehicle there is some important information that should be obtained. Always review the claim and confirm coverage on the vehicle. Contact the insured and complete the list of contact questions prior to completing the inspection assignment. What type of water was it? (brackish, […]

PART IV – DAMAGE TO YOUR CAR – Coverage G Collision Coverage We will pay for sudden, direct and accidental loss to a covered auto, including an attached trailer; or non-owned auto; and its custom parts or equipment, resulting from collision. In addition, we will pay the reasonable cost to replace any child safety seat […]

Liability Insurance Liability insurance covers you in the event you are in a covered vehicle accident and it is determined the accident is a result of your actions. Liability insurance will cover the cost of repairing any property damaged by an accident as well as the medical bills from resulting injuries. Most states have a […]

TIME MANAGEMENT Time for any professional is the most precious resource of all, and must be managed effectively to maximize success. As a claims adjuster, you will be expected to perform many tasks, each with a high priority. To accomplish these tasks, you will need to develop a procedure that accounts for the priority level […]

Initial Contact Each adjuster is required to establish initial contact with every customer within 24 – 48 hours of receiving the assignment. This initial contact may be to set an appointment, or can simply be to inform the customer that you will be their adjuster, exchange contact information and inform them that you will call […]

This guide is intended to be used as a tool to help accomplish a quality first contact for customer service and initial investigation of a claim. It is not all­ inclusive and should be applied to claims as appropriate. Claim handler judgment is critical to determining appropriate information gathering and sharing. Pre-Call (Preparation) Review the […]

Injury Secure injured Participant’s information and explain medical authorization, if needed. Gather injury details including but not limited to: Medical information Doctors/ addresses Prior medical conditions Treatment status Impact to daily living Loss of earnings Other monetary losses Assign other claim units/handlers, if applicable Set appropriate calendar Make appropriate assignment for inspections and asthmatics service, […]

Explain claim process (for all loss types) Explain applicable coverages; resolve coverage questions Explain applicable claim deductibles Explain Liability decision if applicable Explain what customer can expect from us and when Explain customer’s role in providing information Explain possibility of multiple claim handlers Explain subrogation process, as appropriate Give claim/ contact information (claim number, phone […]