Auto Claims—Guide Post

Posted on October 5, 2020 by Chris B

Guide Post Guide posts are events that occur throughout the claims process that customers look for to measure progress. From one guide post to the next the customer is generally a nervous wreck. The confidence building actions you take with the customer, helps to diminish this nervousness, until finally when the process is complete, check […]

Auto Claims—Customer Service

Posted on October 5, 2020 by Chris B

CUSTOMER SERVICE Depending upon the situation, customer service can have many different meanings. In general, customer service means: Satisfying the customer by facilitating promises, knowing the product or service, solving problems, building relationships, generating good will, and helping retain customers. Customer Service is whatever the customer says it is! IMPORTANCE OF CUSTOMER SERVICE Growth of […]

Auto Claims—Ethics

Posted on October 5, 2020 by Chris B

Ethics The most distinguishing characteristic of customer service is an adherence to high ethical standards. The manner in which you conduct yourself professionally will reflect not only on you, but also the company you represent and greatly influence the ease at which you are capable of effectively communicating with customers. The following are examples of […]

Auto Claims—Introduction

Posted on October 5, 2020 by Chris B

Independent Adjuster The independent adjuster (or IA) is responsible for many aspects of the claims handling process, and as such must wear many hats. The first of these is as the customer service representative. Too often in a rush to handle the loss, the IA will ignore the personal needs of the customer. You must […]